


Eye Wellness
At Eye Lab, we combine our effective science-based approach with our holistic knowledge to restore your eyes’ premium comfort level.
Dry eyes can be a chronic condition, so taking care of your eye health in the long term will be most effective in saying goodbye to dry eyes.
Read more about our 2 most popular dry eye therapies.
TearCare
TearCare is a smart technology that delivers targeted thermal energy to the glands in your eyes, promoting the movement and secretion of oils that are critical for comfortable eyes. As an alternative to a warm compress, TearCare provides relief of meibomian gland dysfunction, blepharitis, and dry eye symptoms.
Using wearable and smart technology, TearCare delivers targeted thermal (heat) energy to eyelids while allowing you to blink naturally.
This treatment may be used in conjunction with manual expression of the meibomian glands to increase its efficacy.
Tempsure
TempSure Envi uses radiofrequency (RF) to gently warm targeted areas of your skin, including eyelids affected by meibomian gland dysfunction.
The treatment is quick, simple, and comfortable, with no downtime, meaning you can typically get back to your day right after your appointment!
ZEST
ZEST (Zocular Eyelid System Treatment) is an innovative cleansing solution for dry eyes that can address symptoms right at the source. It’s like a deep shampoo for your eyelids, improving eyelid hygiene to help remove the buildup of bacteria and debris.
The patented ZEST formula contains activated okra complex—a powerful extract with anti-oxidative and anti-inflammatory properties.
With ZEST, you can soothe inflammation, promote healing, and alleviate the discomfort of irritated, dry eyes. We recommend that you undergo ZEST treatment every 6 months for the best results.
Home Therapy
Made from natural ingredients with a preservative-free formula, Optase is a multi-step regimen that can address the root cause of dry eyes. You can find Optase and OCuSOFT products at Eye Lab today.
We also offer warm compresses, preservative-free artificial tears, and supplements as a crucial part of at-home dry eye therapy programs.
Do I Have Dry Eye?
Take our quiz to see if you have dry eye disease!
Refresh Your Eyes
When you come into Eye Lab, you can expect a genuine team of eye care professionals who care about the well-being of your eyes. We will work to help you find relief from your dry eye symptoms through our wonderful therapies. All you have to do is book your appointment.
Dry Eye FAQs
Have questions about dry eye and how we treat it? Here are answers to some of the questions we hear most often from patients in North Scottsdale, Fountain Hills, and North Phoenix.
What causes dry eye?
Dry eye is a multifactorial condition, which means several things can cause it or make it worse. Common factors include age, hormonal changes from pregnancy, birth control, or menopause, and medications like antihistamines, decongestants, blood pressure medications, and antidepressants. Medical conditions such as rheumatoid arthritis, diabetes, and thyroid problems can also play a role, along with smoke, wind, dust, dry air, long-term contact lens wear, refractive surgery, and long hours on a computer, which can reduce how often you blink. Learn more about digital eye strain.
What are the symptoms of dry eye?
Dry eye can cause gritty, burning, or stinging eyes, redness, blurry vision that comes and goes, sensitivity to light, and discomfort when wearing contact lenses. Your eyes may also feel tired, especially after screen time. Not sure if your symptoms point to dry eye? Take our dry eye quiz or book an appointment so our team can take a closer look.
Why are my eyes watery if I have dry eye?
It may seem surprising, but watery eyes are a common sign of dry eye. When your tears don’t have the right balance of oil, water, and mucus, they evaporate too quickly and your eyes become irritated. Your eyes then respond by producing extra reflex tears, but these don’t have the oils needed to keep your eyes comfortable, so the dryness continues. Treating the underlying cause helps restore a healthy tear film.
What dry eye treatments does Eye Lab offer?
We create a customized treatment plan for each patient, which can combine in-office therapies, home care, prescription medications, and nutritional supplements. Our in-office options include TearCare, which delivers targeted thermal energy to the eyelid glands, TempSure Envi radiofrequency treatments, and ZEST, a deep eyelid cleansing treatment that removes bacteria and debris buildup. We also recommend at-home therapies like warm compresses, preservative-free artificial tears, and supplements.
Do in-office dry eye treatments hurt?
No. Our in-office treatments are designed to be gentle and comfortable. TearCare is a wearable technology, so you can blink naturally during treatment. TempSure Envi uses gentle warmth and is quick, with no downtime, so you can return to your day right away. ZEST is a soothing eyelid cleansing treatment that we typically recommend every 6 months.
Are artificial tears enough to treat dry eye?
Artificial tears can offer short-term relief, but they often don’t address what’s causing your dry eye, such as meibomian gland dysfunction or blepharitis. If you use drops, we recommend preservative-free options, since preservatives can irritate sensitive eyes with frequent use. For lasting relief, at-home care works best as part of a complete treatment plan that targets the root cause.
Can dry eye be cured?
Dry eye is often a chronic condition, so the goal is long-term management rather than a one-time fix. Many of our patients find lasting relief through a personalized plan that includes regular follow-ups over a 12-month period, so we can track your progress and adjust treatment as needed. Book a dry eye assessment at our North Scottsdale office to get started.

Our Location
Eye Lab proudly services those in North Scottsdale, Fountain Hills, North Phoenix, or the surrounding areas.
We’re conveniently located off East Raintree Drive and North Frank Lloyd Boulevard in Scottsdale Horizon Center. Find us on the right side of the Safeway plaza.
We have plenty of parking in the lot near our office.
We also perform eye exams in Chinese and Spanish. (我們也有說中文的服務)También tenemos a alguien que pueda traducir en español durante el examen.


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Our Testimonials
I am 75 years old and have had issues with my eyes since birth, probably. I moved to Arizona 3 and 1/2 years ago and had to find all new doctors. On one of my first visits she diagnosed one of my conditions. It is called trichiasis. That is a condition where a person has two rows of eyelashes. They tend to curl inward irritating the eye. Now all that I need to do is have them pulled every few weeks and fairly soon they won’t even grow back.
I am so pleased to have found Dr. Serena Shao. She is opening a practice in Scottsdale and I will be driving 40 miles to be seen by her and her staff.
Dorothy L.
Every time I’ve came in for my eye visits Dr.Shao is very professional, thorough, and is always warm and sweet. I would recommend her to anyone who needs a eye visit or glasses. I give her a 10/10. I’ve been to several eye doctors and she is by far best one I’ve ever had!
Charles G.
Dr. Shao is super thorough and give good advise on my super dry eyes. I’m following her from her previous practice to her new practice


